Effective Date: 01/02/2025

At Lit Framez, we stand by the quality of our LED-enhanced artwork. This policy outlines the warranty coverage and repair process for our products.

1. Warranty Coverage

We offer a 2-year warranty on all electronic components, including:
✅ LED lighting
✅ Power supply & adapters
✅ Remote control functionality

This warranty covers manufacturing defects and failures under normal use.

1.1 What’s Not Covered?

❌ Physical damage, such as cracks, scratches, or breakage due to mishandling
❌ Modifications, unauthorized repairs, or alterations
❌ Normal wear and tear
❌ Damage caused by improper installation, accidents, or exposure to extreme conditions

2. How to Request a Warranty Claim

If you experience an issue covered by the warranty, follow these steps:
1️⃣ Contact Us at hello@litframez.shop with your order number and a detailed description of the issue.
2️⃣ Attach clear photos or videos showing the problem.
3️⃣ Our team will assess the issue and provide further instructions.

3. Repair & Replacement Process

• If the issue falls under warranty, we will:
  🔹 Repair or replace the defective component free of charge
  🔹 Provide instructions for returning the faulty item (if needed)
• If the issue is not covered under warranty, we may offer a paid repair service or replacement at a discounted rate.

4. Shipping Costs for Repairs

• Warranty-related replacements include free shipping for the replacement parts.
• Customers may be responsible for return shipping if a full return is required.

5. Contact Us

For any warranty or repair-related inquiries, contact us at:
📧 Email: hello@litframez.shop