At Lit Framez, we strive for 100% customer satisfaction with our LED-enhanced artwork. If you are not completely satisfied with your purchase, you may return it under the following conditions.

1. Return Conditions

• Returns must be requested within 14 days of receiving your order.
• The item must be in its original condition, unused, and in the original packaging.
• Custom-made designs cannot be returned, as they are uniquely produced based on your specifications.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us at hello@litframez.shop with your order number and reason for return.
2. We will provide you with a return authorization and instructions on how to ship the item back.
3. Pack the item securely to prevent damage during transit.

3. Refunds & Processing

• Once we receive and inspect the returned item, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility (unless the return is due to a defect or error on our part).

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the package with clear photos of the issue. We will arrange for a replacement or a full refund at no extra cost.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please reach out to our support team.

For any further questions, feel free to contact us at [your support email].

Thank you for choosing Lit Framez!